AA Kenya Job Vacancy for Customer Advisor

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Responsibilities

  • Provide customer relations service to both internal and external customers.
  • Responsible for actively ensuring the retention of the Association’s customer base which includes promoting the Association to existing customers.
  • Answering all incoming calls.
  • Processing customer correspondence.
  • Maintaining interactions with the members and providing them with information on new service offerings.
  • Ensure compliance with internal business processes and procedures and guiding clients on the same.
  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service offering.
  • Provide feedback on the soundness and effectiveness of the customer service policies and procedures to departments.
  • Recording and handling of all enquiries and complaints pertaining to clients and providing feedback within the required time.
  • Receive complete application for new members and enter in the database.
  • Contribute to team effort by accomplishing related results as needed.

Qualifications

For appointment to this position one must have:

  • A passion for Customer Service
  • Work experience of at least two (2) years in Customer Service
  • A Bachelor’s degree or a Diploma from a recognized institution.
  • Certificate in computer application skills from a recognized institution.
  • Outstanding communication skills, both written and verbal.
  • Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.



How To Apply For This Job


If you possess the above qualifications, please apply by sending a Cover Letter and current CV to jobs@aakenya.co.ke by 17th May 2019.




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