Jobs In Kenya 2019
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The job holder is responsible to enhance and optimize the experience of our customers in use of digital products and services. This entails interacting with customers continuously and helping them obtain optimized utility from digital products and services.
- To offer high quality customer digital experience to all our customers
- To manage and resolve customer complaints.
- To provide customers with products and service information by clearly explaining procedures, providing solutions and relevant information.
- To research on ways customers can benefit from the digital products within their reach
- To identify and escalate priority issues and where necessary, follow up customer concerns.
- To document all customer interaction information according to standard operating procedures.
- To ensure accurate and timely filing of all presented customer documentation.
- Degree/Diploma in Information Technology or any related field.
- Knowledge in digital transformation as it affects people and business
- Excellent understanding of digital products & Services.
- Experience working with end users of digital products will be considered as added advantage.
- Experience in customer management will be an added advantage.
- Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
- Great service attitude towards customer satisfaction
- Demonstrate ability to be a team player, working to achieve own and team targets