Jobs In Kenya : Patient Experience Coordinator - Nairobi Hospital

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  • Planning, organizing and managing customer service activities.
  • Ensuring positive feedback from clients and staff are appreciated/recognized
  • Coordinating with other departments on customer complaints and follow ups.
  • Handling customer complaints or any crises arising.
  • Identifying gaps in service delivery and recommend appropriate training
  • Developing and modify procedures as required to create customer value.
  • Coordinating and conduct client visits to seek feedback, monitor changes and identify the need for new services.
  • Auditing customer service standards and implementing training programme.
  • Developing customer service policies and standards for the Hospital.
  • Training staff on customer service standards, requirements and expectations of the Hospital.
  • Monitoring and measure customer service levels of the Hospital.
  • Benchmarking with relevant institutions on emerging customer service practice.
  • Supervising the performance of the customer service staff.
  • Preparing and manage customer service budget.
  • Any other duties that may be assigned from time to time.



  • A Bachelor’s degree in Commerce, Hospitality, Public relations or equivalent.
  • A Masters degree in marketing or Public Relations will be an added advantage.
  • Membership to relevant professional bodies.
  • Six (6) years progressive work experience,3 of which on a supervisory position.

How To Apply For This Job

If your background, experience and competence match the above specifications, please send us your application quoting the reference, testimonials and full contact details of 3 referees to: To be email to; received not later than 10th September 2019. Only shortlisted candidates will be contacted.

NB: The Nairobi Hospital does not charge any fee for processing of Job applications.